Return Policy

Thank you for choosing MRDistro.com for your wholesale vape product needs. We strive to ensure your satisfaction with every purchase. However, we understand that sometimes returns are necessary. Please review our return policy below:

1. Eligibility for Returns:

  • We accept returns for defective or damaged items only. If you receive a product that is defective or damaged, please contact us within 7 days of receiving your order to initiate the return process.
  • Due to the nature of our products, we cannot accept returns for items that have been used or opened unless they are defective.

2. Return Process:

  • To initiate a return, please contact our customer service team at [email address] or within 7 days of receiving your order. Please provide your order number and details of the issue.
  • Our customer service team will provide you with instructions on how to return the item.
  • Please ensure that the item is returned in its original packaging, unused, and in the same condition as you received it.

3. Refund or Replacement:

  • Once we receive the returned item and verify its condition, we will process your refund or replacement.
  • If the item is defective or damaged, we will issue a full refund or send a replacement, including any shipping fees.
  • Refunds will be issued to the original form of payment used for the purchase.

4. Return Shipping:

  • Customers are responsible for the cost of return shipping, except in cases where the item is defective or damaged.
  • We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

5. Restocking Fee:

  • A restocking fee of 15% may be applied to returns that are not due to defects or damage.

6. Exchanges:

  • We do not offer exchanges at this time. If you would like a different product, please initiate a return for the unwanted item and place a new order for the desired item.

7. Non-Returnable Items:

  • Sale items and clearance items are final sale and cannot be returned or exchanged.
  • We do not accept returns for items purchased from third-party sellers.

8. Contact Us:

  • If you have any questions or concerns about our return policy, please contact our customer service team at [email address] or . We are here to assist you.

Note: This return policy is subject to change without notice. Please refer to the return policy on our website for the most up-to-date information.